Cancellation Policy
- Air Travel within the United States
1.1 All Air Travel
- All fares are subject to change until purchased.
- Subject to certain exceptions and/or restrictions set forth in Bird Travel INC’ Contract of Carriage, all reservations are non-refundable and non-transferable.
- Changes or cancellations made to itineraries will be subject to change fees, any fare differential, any differences in government taxes and fees and, with the exception of fees for carry-on bags and first and second checked-in bags, any difference in carrier’s ancillary charges.
1.2 Vacation Packages / Car Rentals
Rates include flight and hotel taxes and fees. Additional mandatory resort fees may be charged directly by the hotel. Car rental rates do not include taxes, airport fees, insurance, extras (such as GPS, child seat, etc.), underage driver charges (if applicable) or fuel costs, all of which must be paid directly to the rental car company and are subject to change by each individual State and/or location.
1.3 Other Fees and Third Parties
Additional fees such as baggage fees, change fees, and advance seat assignment fees may apply. Bird Travel INC may, from time to time, contract with third parties to provide certain additional products and services to its customers including, but not limited to, travel insurance, hotels, and car rentals.
2 Bird Travel INC Vacations (packages and/or add-ons)
2.1 Vacation Packages
While the air transportation is supplied by Bird Travel INC, the hotels and rental cars are supplied by independent companies, referred to herein as “Travel Suppliers” who are not agents, employees, or subcontractors of Bird Travel INC and as such, Bird Travel INC is not responsible for their acts or omissions. By booking a package, you agree to be bound by these terms and conditions.
Additional terms and conditions may apply to the travel suppliers with which you elect to deal. To review and accept such additional terms and conditions please contact each applicable travel supplier or visit the corresponding travel supplier’s website. Kindly note that on occasions, a travel supplier may have more stringent or restrictive terms and conditions than the terms and conditions set forth herein in such cases, the travel suppliers’ terms and conditions shall apply/prevail. Furthermore, and for clarity, in the event the terms and conditions set forth herein are more stringent or restrictive than the travel supplier’s terms and conditions, the terms and conditions set forth herein shall apply/prevail.
2.2 Reservations and Payments
Flight + Hotel, Flight + Hotel + Car or Flight + Car
Full payment is required at the time of booking and is non-refundable. All prices are in US Dollars and are inclusive of:
- a) Airfare (including taxes and fees)
- b) Hotel rates (including hotel taxes); Resort fees are not included and may be charged directly by the hotel. Cleaning fees for Vacation Homes and or Condominiums are not included.
Baggage and seat assignment fees are not included. Car rental does not include taxes, airport fees, insurance, options, underage driver charges (if applicable) or fuel costs, all of which must be paid directly to the rental car company and are subject to change by each individual State and/or location.
Package reservations must be made at least forty-eight (48) hours in advance of travel. All prices and rates are subject to availability.
Hotels
Hotel resort fees are not included; resort fees vary by hotel and location and should be payable directly to the hotel. Cleaning fees for Vacation Homes and or Condominiums are not included. Special requests such as room locations, roll-a-
way beds, disabled guest accommodations, cribs and non-smoking rooms must be requested directly with the hotel. We reserve the right to substitute hotel accommodations and to make alterations in the itinerary, which are beyond our control. Room photographs and maps are for informational purposes only and may not be exact in every detail. Hotel check-in restrictions, including age restrictions, may apply (guests must be 21 years of age or older to check into most Las Vegas hotels, unless accompanied by an adult). A major credit card and photo identification may be required to check-in at your hotel.
Late Arrival and Failure to Check-in on First Night:
While you should call us if you wish to cancel a reservation in advance of your stay, if you are going to be delayed on your date of check in or find that you cannot check in to your hotel on the date you requested, you should contact the hotel to let them know. If you fail to check in to your hotel on the day of your reservation and do not alert the hotel, the remaining portion of your reservation may be cancelled.
Hotel Star Ratings:
Our star rating system is provided for your reference. We do not warrant or guarantee that our star rating system is equal to or consistent with any other star rating system and reserve the right to change a hotel’s rating at any time with or without notice.
Please refer to DMCA Policy for more information.
Special Provision
Several Mexican and Caribbean resorts offer all-inclusive and/or European type plans. A European plan hotel rate does not include any meals or beverages. An all- inclusive hotel rate includes all meals, beverages, and some activities. All-inclusive plans do vary, so please check the specific hotels for details.
Exclusions
Vacation package price do not include and are not limited to, local island departure taxes; tourist card fees in Costa Rica and the Dominican Republic; miscellaneous hotel charges (including surcharges); resort fees; Cleaning fees for Vacation Homes and or Condominiums; baggage handling; gratuities; meals (except where noted); cribs, rollaway beds and additional children’s bedding; rental car taxes and fuel, optional insurance or age/rate differentials; daily parking fees at hotels; and items of a strictly personal nature. These items are the sole responsibility of the traveller and should be paid directly when the service is received. Unless specifically noted airport, transfers are not included in package price.
Bird Travel INC shall not be responsible for rate changes, errors or omissions.
Rental cars are available to drivers 21 years of age and older with a valid credit card and valid driver’s license – both in the name of the driver. In certain states drivers must be 25 years of age or older. Drivers under the age of 25 may be subject to additional surcharges which are not included in quoted rates and are payable directly to the rental car company. Customers may be subject to a credit check, credit card (must be in driver’s name) and age verification. Failure to comply may result in car rental refusal. Many rental car locations do not accept debit cards for car rental or may impose larger deposit requirements in the event they do accept them. Please contact specific car pick- up location to determine if they will accept a debit card and the associated restrictions. Remember that a deposit amount may be required for a rental car. Some locations may require a printed voucher in order to pick up your rental car.
Car Only Reservations
Full payment will be required at the time of Car rental pick up. Car rental rates are based on type and do not include taxes, airport fees, insurance, extras (such as GPS, child seat, etc.), underage driver charges (if applicable) or fuel costs, all of which must be paid directly to the rental car company and are subject to change by each individual State and/or location.
Activities
The following Terms and Conditions apply to an Activity Coupon in connection with an attraction, sightseeing, transfers or service operated by the independent operator (“Attraction Operator”) of the attraction or service.
- a) Upon issuance of an activity coupon, your credit card will be charged (per person, per activity) for the full amount immediately. The total price charged will include taxes and fees. Gratuities and incidental charges, such as parking, food and drink, are not included.
- b) A Coupon is valid for redemption only by the person whose name appears on the coupon and is redeemable only for the dates indicated on the Coupon. A Coupon has no cash value and cannot be assigned or transferred and is non- refundable.
- c) An Attraction may not be appropriate for all ages or for individuals with certain medical conditions. It may be subject to codes, rules or regulations established by the Attraction Operator. Contact the Attraction Operator for details.
- d) The Attraction Operator will verify the identity of the person named on the Coupon, prior to accepting it. Admission to the Attraction may be denied if the Coupon and a matching photo ID for the person named on the coupon are not provided to the Attraction Operator.
- e) The issuance of an Activity Coupon is final. There are no refunds, credits, exchanges, or cancellations of a Coupon once it has been issued. A Coupon is equivalent to cash – a destroyed, lost or stolen Coupon cannot be, reissued or refunded. A Coupon may be redeemed only once and only by the Attraction Operator. Before the Coupon is issued, the holder should confirm that the information that the Coupon contains in is accurate.
- f) Bird Travel INC is not responsible for free components provided by third party vendors. Free components have no cash value.
Bird Travel INC will not be liable for any personal injury or death; lost, stolen, damaged or destroyed property; or any other liability as a result of, or in connection with, the use and operation of the attraction and all actions or events that occur prior to, during, at or after the attraction.
Bird Travel INC, its employees, officers, directors and shareholders do not own, control or operate any hotel or air, land, or water transportation vehicles or companies of any kind, including but not limited to: airplanes, helicopters, boats, rental cars, ground transportation vehicles, transport companies, shuttle services, buses, or local tour companies that may offer excursions or tours. Bird Travel INC enters into contracts with hotels and land or water transportation companies; however, all such entities are owned and operated by independent contractors.
2.3 Changes
Flight + Hotel or Flight + Hotel + Car
Name changes are not permitted.
Any changes to the air and/or hotel portion of your vacation must be made 5 days or more prior to the scheduled departure date. Flight + Car may be changed or cancelled up to 2 days before departure for a cancellation fee of $200. Changes will be based on availability and are subject to a fee of $200 per person plus any cancellation fees imposed by travel suppliers, such as hotel change fees or charges, plus any increase in package price. Terms of change may vary by hotel and additional fees may apply for peak travel periods. Changes must be made by calling our call centre at 888-831-0991. No changes will be accepted by email, Text or Whatsapp. If a change is not made in accordance with Bird Travel INC change policy, all money associated with the package will be forfeited.
After an auto rental is picked up, any changes, e.g., extending the rental dates, must be made through the rental car company directly.
Terms & Conditions:
Passengers are responsible for any change in price of airfare. All modifications must be done by calling our call centre on 888-831-0991 more than 48 hours in advance of their scheduled outbound or return departure.
Changes not made more than 24 hours in advance will be subject to established modification charges. The new time, date, or destination must be known at time of change. Additional changes will be subject to standard modification charges.
2.4 Cancellations
Cancellation Policy for Flight + Hotel, Flight + Hotel + Car or Flight + Car Cancellations must be made 7 days or more prior to scheduled departure date and are subject to a fee of $200 per person plus any cancellation fees imposed by travel suppliers, such as hotel cancellation fees or charges. Flight + Car may be cancelled up to 2 days before departure for a fee of $200. No refunds will be given for cancellations and any remaining amount will be placed as a credit and may be applied to future travel. Such credits are good for travel booked within 60 days of issuance for travel on any flight dates available in the system and shall not have any cash value. Please note that, for some hotels, once your reservation is confirmed, your reservation may be wholly non-refundable, and no vacation credit will be issued. Terms of cancellation may vary for specific hotels and additional fees may apply to cancellations during peak travel periods. Cancellations must be made by calling our call centre at 888-831-0991. No cancellations will be accepted by email, Text or Whatsapp. Any unused package component may not be exchanged, transferred or refunded.
Cancellations made 7 days or less before scheduled departure will incur a 100% penalty and no refund or vacation credit will be given.
Cancellation Policy for Car Only
Car rentals may be changed or cancelled up to 7 days before. If you drop off your auto rental early, no credit or refunds will be issued. If you do not pick up your auto- rental on the scheduled pick-up date, your entire auto rental payment will be forfeited.
After an auto rental is picked up, any changes, e.g., extending the rental dates, must be made through the rental car company directly.
Cancellation Policy for Hotel Only
Most Hotel only reservations are non-refundable at the time of booking. Hotel only reservations may be changed or cancelled 10 days or more prior to arrival date for a fee of $50.00 plus any hotel fees & tariff difference. Failure to check-in on first day will result in forfeiture of your hotel stay.
Responsibility and Limitation of Liability
Bird Travel INC shall not be held liable for any direct, indirect, special, or other consequential damages, whether stated in contract, strict liability or otherwise, arising out of (a) the acts or omissions of any Travel Supplier or person or company rendering services in connection with Bird Travel INC Vacations vacation package service;(b) any failure or delay or performance by any Travel Supplier;(c) any failure or delay arising out of use of this website, including, error, omission, interruption, defect, delay in transmission, or computer virus; (d) any failure or delay arising out of use of Travel Suppliers’ websites. Bird Travel INC acts as an intermediary/broker and is only responsible for providing services of facilitating the booking of and payment for the vacation package accommodations and services you have selected. Bird Travel INC is not responsible for errors or omissions in any printed or online material. Bird Travel INC is not the agent of the Travel Suppliers or any consumer for any purpose. Bird Travel INC disclaims each and every fiduciary and other duty that could potentially arise under contract, a course of dealing or otherwise and be owed to the Travel Suppliers or any consumer. Bird Travel INC does not acquire any ownership, right of use, resale or other rights with respect to vacation package accommodations and services. Bird Travel INC shall negotiate, book, and pay for vacation package accommodations and services only in the name of, on behalf of, and using the funds of third-party consumers.
Force Majeure
Bird Travel INC shall not be liable for damages for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control or the control of any Travel Supplier with which you have elected to deal including, but not limited to, weather conditions, acts of God, force majeure, strikes, civil commotions, embargoes, and wars or other hostilities, whether actual, threatened or reported, and/or any other cause beyond the reasonable control of Bird Travel INC or any of the Travel Suppliers.
MISCELLANEOUS
Bird Travel INC reserves the right to change these terms and conditions at any time and without notice to you unless notice is required by law. The official language for these Terms and Conditions shall be English.